How Does Billing Work for a Monthbooks Subscription?
Everything you need to know about billing for our subscription photo books.
Now that you've started a Monthbooks subscription, you want to know when you'll be billed, right? Whether you chose a monthly, bi-monthly, or quarterly subscription (with a monthly or annual plan), we've got all the details on your photo book subscription.
Chatbooks subscribers have a few different billing options available, depending on the plan your choose. If yo'are an original Series Subscription customer, see this page for info on how your billing works.
For Monthbooks, your billing cadence is customized based on your Subscription Photo Book type, so you can choose what works best for you. Billing options include:
- 4 books per year - billed either quarterly or annually
- 6 books per year - billed either bi-monthly or annually
- 12 books per year - billed monthly or annually
If you choose an Annual payment option at purchase and pay for an entire year's worth of Monthbooks, all of your Chatbooks will unlock and you can fill them whenever you’d like. An Annual Subscription option will save you 10% upfront.
When you've chosen your billing option, you can then add 30-60 photos to your Monthbook for that month and send it to print when you’re ready. Your Subscription will renew on the last day of the month (based on your selected billing cadence).
And don't forget: Subscription book credits expire 13 months from your purchase date. You always have the option to extend the expiration date, in the Chatbooks app, if you'are within 30 days of expiration.
In addition, you can order an unlocked Subscription Photo Book at any time during the month. If you have an available credit, you won't be charged for sending that book to print. If you don’t have an available credit, you can always buy an extra or add-on book and then print.
That means, If you have a book credit available and your book is full, which means it has at least 30 pages, it'll "AutoShip," aka automatically be sent to print. Subscriptions are set to “AutoShip” by default. Before it ships, we'll send you a message to let you know that 7 days to edit the book before it's automatically sent to print.
You can check if your Subscription is active by tapping on your Subscription, followed by the settings gear next to the title of your Subscription at the top right. You'll see “Active Subscription” at the top of the Main Subscription section in your settings if it’s active. Under that, you can tap on Manage Subscription to change your billing cadence and subscription type, and you can “Cancel subscription" if needed.
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